Hotel Palacio de Úbeda 5 G.L

Excellent personal service and beautiful hotel. The staff could not do enough to help us and arranged a private dining experience. The food was excellent. Would highly recommend. Hotel provided valet parking. Very close to tapas bars and restaurants.

Good location… rooms ok….but disappointing for a 5 star hotel. Tried to ring hotel over 20 times before arrival and also emailed them with no pickup/reply!!! It took them an hour to get WiFi sorted in our room whilst we were resting in it. The breakfast was poor - croissant stale, tea and coffee tasted awful. We would not stay there again. (We didn’t use pool or spa)

Ubeda is a wonderful and picturesque town. Booked a suite with balcony at the Hotel Palacio - which was extremely large and very grand (pictures on the website are v accurate) and yet fairly unpractical. Good points: very central; valet parking (expensive but was incredibly useful at an exceptionally busy period); wrap around balcony was amazing for watching the Semana Santa processions. Not so good: no WiFi reception in bedroom but there was in the enormous entrance/bathroom; balcony was not one you could relax on, no outside space - rooftop pool was closed (they said it was closed when booking) and looked completely out of commission so you couldn’t just sit up there - bet the views would have been very good. Kind of weird to have so much space but a lot of it you couldn’t use. Didn’t have breakfast - instead went to the incredibly good value Coffee Garden around the corner. Not sorry I stayed here but should have done better research I think.

Beautiful hotel located in a former Palace. Architecture is stunning. Internal courtyard is very relaxing. Bedrooms are maintained very well- a blend of old and new which works very well. Sizeable and very comfortable. Delightful staff.

Lo que prometía ser una noche mágica para despedir el año terminó siendo una auténtica vergüenza culinaria y organizativa. Si la intención del hotel era ofrecernos una experiencia inolvidable, lo lograron… pero por las razones equivocadas. Empecemos por la comida: digna del congelador de un supermercado barato. El menú parecía una broma de mal gusto. Un rollito de arroz que daba pena verlo, unos fideos que podrían haber salido directamente de una máquina de vending y un solomillo que no solo estaba seco, sino que parecía tener rencor hacia el cuchillo. Todo servido frío, como si nos estuvieran haciendo un favor en lugar de cumplir con lo que habíamos pagado. El caos en el servicio fue el broche de oro: 5 camareros inexpertos intentando atender a más de 150 personas, claramente desbordados y sin ninguna organización. La espera entre platos era tan larga que llegamos a temer que el postre se quedara atrapado en alguna dimensión desconocida. Al final, nos sirvieron las uvas antes del postre porque literalmente no les daba tiempo a terminar antes de medianoche. Una cena de gala en un hotel de 5 estrellas debería ser sinónimo de calidad, cuidado y profesionalidad. Esto fue todo lo contrario: una chapuza monumental que dejó en evidencia una falta de respeto total hacia los comensales. Para colmo, tuvieron que devolver parte del dinero, lo que ya dice mucho. Pero ni con eso se compensa la sensación de haber sido estafados en una noche tan señalada. Si quieres arruinar tu noche y tirar tu dinero, este es el lugar perfecto. Si no, aléjate.